If you are not satisfied with the items you received regardless the reason(s), please return to our factory subject to our Return Policy:
1. The return procedure (including placing the return request and sending back return items) needs to be completed within 15 days from the date you received our product.
2. All returned items will be examined once they have been received. Any unqualified return(s)/ exchange item(s) will be returned to the customer at the customer's expense. Dance shoes with any solied soles, scratches, marks, blemishes, stretching that exhibit any sign of use or indication of wear is unacceptable. Purchaser is responsible for all shipping charges on returns.
3. We will replace the new product for you if any damaged/ incorrect items are received.
4. All refunds are for merchandise only. All shipping and handling fees are non-refundable.Returns for exchange,we will bear the cost for exchange item, customer will bear the shipping cost for exchange;Returns for refund restocking fee USD15 per pair is required.As all our dance shoes are custom made, even on sale item.
5. The purchaser will be responsible for the shipping fee if the shipment has been refused, the purchaser has given us a wrong address, or if the purchaser has not signed for receiving shipment. To avoid unnecessary loss of time and money, please provide us with your correct order information. If you do not wish your order to be returned to you, we will treat your returned parcel as a return order and any charge/credit/restriction will be applied to our return policy
6. Custom made dress no return is acceptable.